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Frequently asked questions about our games, bug reports and data deletion requests.
FAQ
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If you cannot find your answer, use the form and we will get back to you soon.
My purchases are gone. What should I do?
Use “Restore purchases” in the game’s settings menu and make sure you are signed in to the store with the account you bought with. If it still does not work, write to us with your order number.
How do I remove ads?
In many of our games you can buy a no-ads pack in the shop. It does not remove rewarded ads, which you can choose to watch to earn hints.
Can I move my progress to a new phone?
If you signed in with Google Play Games or Game Center in the game, your progress comes back when you sign in with the same account on the new device.
I am stuck on a level. Where can I find the answer?
Tap the light bulb in any level to get a hint. If the hint is not enough, there is also an option to show the answer.
How do I request deletion of my data?
Follow the steps on our data requests page, or pick “Data deletion” as the topic in the form below. We answer within the legal time limit.
I found a bug. How do I report it?
Use the form below and include the game, your device model and how the bug happened. You can attach screenshots when you reply to our email.